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Frequently asked questions

Twelve questions we actually get, answered with the same numbers our checkout uses.

Equipment and claims

Are your braces and tapes medical devices?

No. Everything we sell is training equipment. Braces, straps and kinesiology tape are training aids and are not intended to diagnose, treat or prevent any condition. If you have an injury, take advice from a qualified professional.

How is resistance measured?

As a level or a pound range, stated on the listing. The figure is nominal: actual resistance rises the further a band is stretched, and varies a little between batches.

What is in the box?

Every listing states the pack quantity and names any accessory included. Where a door anchor, handles, bar or plates are not included, we say so.

Which level should I buy?

Most people start a level below what they expect. Tell us at [email protected] what you use now and we will point you at the right listing.

Payment and tax

How can I pay?

UPI or Cash on Delivery. Those are the only two methods on this site. We do not accept credit cards, debit cards, net banking, wallets or international payment methods, and no card details are collected through our checkout.

Can you give me a GST tax invoice?

No. We are not registered for GST. Based on the business’s current circumstances, GST registration is not applicable to the business at this time, so GST is not charged separately and we cannot issue a GST tax invoice bearing a GSTIN. An order invoice is included with the parcel; it is not a GST tax invoice.

Is there an extra charge for Cash on Delivery?

No. Cash on Delivery carries the same delivery charge as a prepaid order and there is no separate COD fee. It is available for eligible orders and PIN codes.

Delivery

What does delivery cost and how long does it take?

Free shipping on orders of ₹999 and above; a flat ₹59 applies below that. Orders are packed and handed to the courier within 1-2 business days. Transit is typically 2-4 business days to metro cities and 4-8 business days elsewhere — about 3-6 business days in total for metro cities and 5-10 business days for the rest of India. These are estimates, not guaranteed dates.

How do I track my order?

Use your Order ID and the order email on our Track your order page, or reply to the confirmation email. A courier tracking number is sent once the parcel leaves Thane.

Returns

My item arrived damaged. What do I do?

Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and settles the claim fastest, but it is not a condition. We arrange a replacement or a refund where applicable.

How long do I have to change my mind?

Tell us within 10 days of delivery. The item must be unused and unworn, in its original packaging. For a change-of-mind return you pay the return courier charge; for a damaged, wrong or incomplete order we pay it.

When will I get my money back?

Within 5 business days of the returned item being received and checked. There is no restocking fee. A duplicate payment on the same order is refunded within 5 business days after we confirm the duplicate transaction.

Not answered here?

[email protected] · +91 22 2530 9090 · Customer service hours: Monday–Sunday, 10:00 AM–9:00 PM IST