Policy

Return & Refund Policy

Three situations, three different timeframes. Please use the one that matches your case.

At a glance

Change of mind	Tell us within 10 days of delivery · unused, unworn, original packaging
Damaged, wrong or incomplete order	Contact us within 48 hours of delivery, with photographs
A fault found later	Contact us when it appears — assessed case by case (section 5)
Refund processing	5 business days after the returned item is received and checked
Restocking fee	None

1. Change-of-mind returns

Tell us within 10 days of the delivery date. Email [email protected] with your Order ID and a line about what is wrong. The item does not have to be back with us inside that window — the request does.

For a change-of-mind return the item must be:

Unused and unworn, with no sweat marks, chalk, odour or wear on the grip surface.
In its original packaging, with any straps, anchors or accessories supplied.
Accompanied by the Order ID.

For hygiene reasons, gloves, belts, braces, headbands, socks, footwear and any opened tape cannot be returned as change of mind once used or worn.

2. Damaged, wrong or incomplete orders

Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and makes a breakage claim much quicker to settle, but it is not a condition and a claim will not be refused for the absence of one.

We review the photographs and arrange a replacement or a refund where applicable, including the delivery charge you paid.

3. Return shipping — who pays

Damaged, wrong or incomplete order	We pay. We arrange reverse pickup where the PIN code allows it, or reimburse standard courier charges against a receipt.
Change of mind	You pay the return courier charge. We do not deduct anything else from the refund.

4. What cannot be returned

Worn or used items where hygiene applies — gloves, belts, braces, headbands, socks, footwear and opened tape.
Items damaged after delivery — bands snapped by loading beyond the stated level, equipment used outdoors on abrasive ground, or gear dropped onto a hard floor.
Change-of-mind requests made after the 10 days window has closed.

5. Faults found later

If a fault appears after delivery — stitching failing on a strap, a buckle that will not hold, a weld cracking — contact us with photographs and a description and we will look at it individually.

We do not offer an additional warranty through our store. Normal wear is not a fault: bands, grips, tape and shuttlecocks are consumables and lose tack, tension and shape with use.

6. Inspection and refunds

Inspection once we receive the item	1-2 business days
Refund processing time	5 business days
Restocking fee	None

Refunds are processed within 5 business days of the returned item being received and checked. A UPI payment is refunded through the payment method used for the order. A Cash on Delivery order is refunded by bank transfer, after we receive bank details you confirm in writing.

If a returned item arrives damaged or with parts missing, the refund may be reduced to reflect the loss in resale value. We contact you before making any deduction.

7. Duplicate payments

If the same order is paid twice, the duplicate payment is refunded within 5 business days after we confirm the duplicate transaction. This is separate from a return and does not require anything to be sent back.

8. Exchanges

We exchange within the same 10 days window, subject to the replacement being in stock — most often a different level or size. If the replacement is not in stock we refund instead.

9. Returns address

Ankit Sports & Fitness — Business & order fulfilment address
Shop Number 2/3, Gulmohar, Opposite Madhumilan Society, Ghantali Devi Rd, Naupada
Thane, Maharashtra 400602, India

Please contact us before sending anything back. [email protected] · +91 22 2530 9090 · Customer service hours: Monday–Sunday, 10:00 AM–9:00 PM IST